The team take up the case of residents furious at being charged hundreds of pounds for fire safety upgrades they say are the managing agent's responsibility. Also on the programme, the electric vehicle that crashed into the home of its owner's elderly neighbour. Louise Minchin takes a driving lesson to experience just how different electric cars feel behind the wheel. And the team helps a woman told to travel 200 miles to get her phone fixed after a software update all but killed the battery.